Payment options

Google pay is a quick and easy option to pay on your Android device

Stripe payment gateway Accept all major debit and credit cards.

PayPal The secure payment platform is available, to make both card or PayPal balance payments.

SHIPPING AND DELIVERY All your Items will be shipped within 1-3 business days and up to one week for made to order items after payment is received.   

UK is free 2nd class delivery on all items with royal mail. Delivery time is 2 to 4 days from posting.

Europe Is no longer available but we hope to ship to Abroad again soon! Shipping for a flat rate of £10 tracked delivery with royal mail. Delivery time is 4 to 6 days after posting.

Shipping

  • Tialilly.com is not – and cannot be held responsible for your country specific custom taxes or duties.
  • When your order ships, you will receive an email with shipping and tracking information. You can use your tracking number on the carrier’s website to track your order.
  • If you have any questions or your package is delayed please feel free to contact us for further information: [email protected]
  • We hope to offer international shipping to destinations in the future, let us know if you are in another country and would like to buy an item? Email: [email protected]

Solve the issue

We often find a lot of a customers’ issues can be cured through standard care procedures. Please contact us if you do have an issue after receiving the item.

Returns and Exchanges

Our policy

We have put a lot of effort into ensuring the quality of our products before sending them to you so that you receive the best quality product.

In the event that you do need to return something, our policy is as follows:

All products except customised/personalised items can be returned within 30 days of the delivery date for a full refund, exchange or store credit.

(Customized products, for example where we add words on your purchased item are not eligible to be returned.)

Unless there is a fault with the product. Customers will be expected to pay return postage. The packaging should be the same or equivalent to how you received the item.

If you have questions regarding our return policy or wish to return an item, please contact us at [email protected].

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